Hey everyone,
We've been watching the comments that you leave for us, and we wanted to answer your frequently asked questions.
Leave us a comment and let us know if these FAQs are helpful, and if there are other questions that you have that aren't included.
- Chris
Product Manager, Windows Live
FAQ Sections
- Account
- Spaces and Blogs
- Friends
- Photos
- Search
- Windows Live Writer
Account
Q: When I go to my Windows Live space, it says it's unavailable. What's the problem?
A: Here are some of the things that might affect your ability to view your space:
- Operational issues
Please check the Spaces home page or The Space Craft to verify the Windows Live Spaces service is available. If problems persist, you can be sure we're working on it. We need some time to resolve these types of issues, so please check back later.
- Code of conduct violation:
You may have posted content to your space (often unintentionally) that violates the Windows Live Code of Conduct. Check your Hotmail inbox, or the inbox associated with your Windows Live ID, for messages from Support.
If you're still not sure why your space is unavailable but the rest of the site seems to be working, please contact Windows Live Support for additional assistance.
Q: How do I change the space web address that's associated with my Windows Live ID?
A: You can have one space web address per Windows Live ID. This means that if you want to change the address that's associated with your Windows Live ID, you must delete your existing space and then select a new address. To change your web address, follow the instructions in the FAQ about deleting your space. After you see the confirmation that your space has been cleared, click Your space in the navigation bar to create a new space for yourself. Click Choose web address in the Welcome module and enter your new web address.
Q. I just created a new e-mail address. How can I associate this new e-mail address with my existing Windows Live Space?
A. A space is associated with a single e-mail address from its creation, and you can’t change that association. However, if you clear your existing space, you may be able to reclaim the web address for your space using your new e-mail address. Then that web address would be associated with your new e-mail address. You’d have to add all of the content back onto your new space, though. Please note that it can take up to 60 days for your web address to free up before you can reclaim it.
Q: How do I delete my Windows Live space?
A: Once you have created a space, you can delete it at any time. Go to your space and sign-in, and then click Options and then Space settings. At the bottom of the space settings page you'll see the section Clear your space. Click Clear your space and you can clear all of the information on your space and delete your web address. Please note that doing this will erase all of the content on your space and you won't be able to get it back.
Q: What types of content are not allowed on Windows Live Spaces?
A: We want Windows Live to be a great place for you to share and express yourself. The members of our team come from diverse backgrounds, have a broad diversity of opinions, and do our best to respect those. However, there are some types of content which are not appropriate for sharing on Windows Live. You can read about what's not allowed in the Windows Live Code of Conduct and Microsoft Service Agreement.
Q: How do I report a space that has pornography?
A: We take our content policies very seriously. If you come across a space that you believe has objectionable content, please report it by clicking Report Abuse at the bottom right of every page.
Spaces and blogs
Q: How can I remove a comment?
A: To remove a comment, go to your blog entry page, sign in, and then click Edit. Scroll to the bottom of the edit page and click the red X for the blog comment(s) you want to remove, and then click Publish entry. It's important to remember to click Publish entry to delete the comments. The entry will be saved but the date of the original post will remain the same.
Q: How do I manage and delete multiple comments at the same time from multiple blog entries?
A: You can manage comments from multiple blog entries from the summary view. Here's how to get to the summary view:
- Sign in to your space.
- Go to your blog.
- Change to summary view by clicking Summary in the left column.
- Click Comments below each blog entry to show the comments for that blog entry.
- Select the comments you want to delete and click Delete selected items.
Q: How do I add and remove modules? Is it gone forever once I hide it?
A: To see a list of all modules, click Customize and then Modules. Select a module to add it to your space, and then drag the module to where you want it to appear. Remember to click Save to save your changes. You can also hide a module. Just click Customize and then Modules. Look through the list to find the module you want to hide, and then click the module name to hide it. Hiding a module removes it from your space but doesn't delete it —you can add it back at any time (with all the content you added previously) by selecting it from the Customize page.
Q: Does the statistics page count the number of times that I visit my own space?
A: It depends. When you are signed-in and visiting your own space, the pages you view do not count as part of your space statistics.
Friends
Q: How do I remove people from my what's new list?
A: At the bottom of your signed-in Windows Live Spaces home page, click Options at the bottom of the what's new module. You can select who you want to show and who you don't want to show in the what's new list on this options page. Note: We're aware of some issues on the what's new options page, so if it doesn't seem to be working for you, rest assured that we're actively working on it.
Q: How do I reorder people on my friends list?
A: For instructions on how to manage and reorder your friends list, read this Space Craft blog entry.
Q: How do I delete people on my friends list?
A: To delete someone from your friends list, sign in, go to your space, and then go to your friends list (one way to get there is to click your friends list module heading, or you can click Friends in the top navigation). Click the pencil icon next to the person you want to delete. On the next page, click Delete from friends list. The person will be removed from your friends list. If you want to add them back, you'll need to invite them to be a friend again.
Q: If I have a friend that deleted his space. Will he still appear on my friends list?
A: Yes. If you're friends with someone who's deleted their space, they'll still appear on your friends list unless you explicitly remove them.
Photos
Q: Why do I have photo albums that have no pictures in them?
A: If you have an empty photo album, you may have clicked Add album and then didn't add any photos. You can either add photos to that album or you can delete it from your space.
Q: How do I delete a photo album?
A: Go to your space, sign in, and click Photos. On the photos page, click Edit or delete albums. On the next page, select an album(s), and then click Delete selected albums. Note: if you delete an album, all the photos in that album will be deleted from your space. For more info, read this blog post on the Space Craft.
Q: Is it possible to change the order my albums?
A: Yes. Sign in, go to your photos page, and then click Edit or delete albums. You can drag your albums into any order you want. When you're done, click Save and close.
Q: I can no longer embed photos from my Windows Live space on another webpage or blog. Is there a reason for this?
A: Only photo albums that are available publicly to everyone on the Internet can be embedded on another webpage. As a result, the embed link will only show up for public albums on a public space. If the permissions for your space are set to anything other than public, you won't be able to embed your photos in another webpage. If you want to embed your photos, sign in to your space. Click Options and then Permissions. Change the permission to Anyone on the Internet. Also make sure your album permissions are set to Anyone on the Internet.
Q: How do I rotate a photo before I upload it?
A: If you use Internet Explorer, you can rotate your images using the Spaces ActiveX photo upload control. Place your cursor over the photo you want to rotate and you should see the rotate controls on the bottom of the photo. You can also rotate your photos with an image editing program like Windows Live Photo Gallery (this is especially handy if you're using a browser that doesn't support Active X, like Firefox). With Photo Gallery you can rotate more than one photo at a time, and you can batch upload your photos to your space.
Q: Can I add photos to my Windows Live space and restrict them so that only certain people can see them?
A: Yes. After you add your photos, click the album, and then click Edit album. There should be a permissions area on the page that tells you the current permissions settings for this album. Click Edit permissions and then select the people who're allowed to see this album. You can set different permissions for each album.
Q: Why is there a blog images album on my space? Can I delete it?
A: The blog images album contains images that were uploaded to your space, but not into a specific photo album. For example, if you added a blog post that included a photo, the photo is stored in the blog images album. If you delete this album, you'll also delete the image from the blog post, and you'll see a red X in the blog post where the image used to be. In other words, we recommend that you do not delete this album. You can however, move the album to the bottom of list of albums to make it less visible.
Search
Q: How do I get my Windows Live space and blog to show up in search engine results?
A: Here are a few things that may help your space and blog appear more often in search results:
- Make sure the permissions for your blog are set to public (Anyone on the Internet).
- Include some text on your blog and in your profile, especially if you want your blog to show up when you search for your name. For example, include a small paragraph about yourself on your profile or space, and make sure you blog posts have text in them, not just pictures or videos.
- Make sure the search engines know about your space, blog, and profile. While Windows Live Spaces supports the SiteMaps.org protocol and sends pings for new blog entries, you may find directly submitting your space, blog, and profile to a search engine may increase your likelihood of getting indexed.
- You may also find that getting people to link to your space, blog, or profile will help to increase both your likelihood of getting indexed in search engines and can affect where your page is listed in the search results. Three ways to get inbound links are: 1) leave relevant comments on other people’s blogs, 2) ask people to link to your page, and 3) invite your real-world friends to become friends on Windows Live (when they accept your invitation, they'll automatically be linking to your page).
- You can also use Windows Live Writer to set ping servers which will automatically notify certain websites when you've posted a new blog entry. See the Writer section of this FAQ for more information.
Q: How do let people search the content on my Windows Live space?
A: To help visitors search your space, add the Search My Blog gadget.
Windows Live Writer
Q: How do I notify search engines that I've posted a new blog entry?
A: With Windows Live Writer you can set up your blog posts so that every time you post a new blog entry, Writer automatically notifies the search engines, feed readers, and other sites of your choosing. Just set up the appropriate ping servers and you can quickly ensure that your blog entries are being indexed. See this blog post on the Writer blog for more information
Q: Are there any video tutorials to help me understand more about the features and functionality in Windows Live Writer?
A: Yes, the Writer team has created several videos to help people blog with Windows Live Writer. Check out the list of videos
工具 
